Coronavirus Alert

The World Health Organisation has declared the coronavirus outbreak a global health emergency amid mounting evidence of its spread to some 18 countries, including Australia.

NSW Health has information available on its website:

Factsheet: https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus.aspx

FAQs: https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx


We are proud to be an approved provider to the National Disability Insurance Scheme (NDIS). We charge at the price limit in the NDIS Support Catalogue for all supports. Please call or email your enquiry.

COVID-19 Update

Dear Clients and Families,

These are very difficult times for everyone in the community. Your health and safety as well as that of our staff is our priority. Our Management team meets daily to review the latest updates from the Department of Health and implement any actions that need to be taken.

Our staff are

  • regularly updated via our internal communication system
  • completing all mandatory training both our own online modules and Dept of Health training in infection control, handwashing and specific COVID-19 precautions
  • reminded of the importance of staying home if unwell

We all must do everything we can to reduce the spread of the coronavirus known as COVID-19 and there are some simple measures we can all take:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of used tissues immediately into a rubbish bin and washing your hands
  • washing your hands often with soap and water, including before and after eating and after going to the toilet, and when you have been out to shops or other places
  • using alcohol-based hand sanitisers (60% alcohol), where available
  • cleaning and disinfecting surfaces you have touched
  • stay 1.5 metres away — 2 arms’ length — from other people. This is an example of social distancing
  • stay at home and avoid contact with others
  • avoid non-essential travel
  • consider having the chemist deliver your medicines
  • consider having your groceries and essential items delivered to your home

Although not directly related to COVID-19, the Department of Health strongly advises us to be vaccinated against influenza. From 1 May 2020, visitors to residential aged care facilities will not be permitted to enter unless they have had the influenza vaccination.

We have obtained limited supplies of facemasks, aprons and gloves. These have been distributed to our staff who must wear them during all services that require close contact with clients.

To protect both our clients and staff, we are making some changes to some of our services:

  • We will no longer provide accompanied shopping services. However, our staff can purchase items for you from a grocery list
  • Any non-essential transport services will cease
  • For transportation to essential medical appointments, clients must sit on the back seat only, diagonally behind the driver. Further, our staff will not stay with you in the waiting room, instead remaining outside or in their car
  • You must inform the office if you or anyone staying in your home is diagnosed with or suspected of having COVID-19 or is in self-isolation for any reason

In these times of uncertainty, all of us must remember to take care of ourselves and others – we have to look after our physical and emotional wellbeing. If you are feeling overwhelmed or anxious please don’t hesitate to speak to your family or friends, your GP or a support service, such as

Don’t hesitate to call us if you have any questions or concerns about these important measures. You can call us on (02) 9894 2405. Our office hours are Mon – Fri 7:30 am to 4:00 pm. For further information about novel coronavirus (COVID-19), you can call the Coronavirus Health Information Line on 1800 020 080 or visit the Department of Health website at https://www.health.gov.au.

Yours sincerely,

Chris Nieass, CEO

Page updated 8/4/2020